Privacy Policy

Information We Collect

Depending on how you interact with MicrowaveSoft, we may collect:

• Your name, job title, company name, and business contact details;
• Your email address, telephone number, and country or location;
• Information included in inquiries, quotation requests, support requests, or other communications;
• Information relating to your organization’s technical, connectivity, broadcasting, satellite, IPTV, or telecommunications requirements;
• Records of communications and business correspondence;
• Website usage information, such as IP address, browser type, device type, operating system, pages visited, referring website, and approximate location;
• Cookie and analytics information, where permitted and enabled; and
• Any other information you voluntarily provide to us.

Please do not submit confidential, sensitive, or regulated information through the general website contact form unless specifically requested by MicrowaveSoft through an appropriate secure channel.

How We Collect Information

We may collect personal information:

• Directly from you when you complete a form, contact us, request a quotation, or communicate with our team;
• Through your business relationship with MicrowaveSoft;
• Automatically through cookies, server logs, analytics technologies, and similar tools;
• From your employer, organization, representative, or authorized colleague; and
• From publicly available business sources or commercial partners, where permitted by law.

How We Use Personal Information

We may use personal information to:

• Respond to inquiries and quotation requests;
• Evaluate and discuss your technical and commercial requirements;
• Provide satellite, broadcasting, IPTV, connectivity, consultancy, maintenance, and telecommunications services;
• Establish, manage, and support business relationships;
• Deliver customer service and technical support;
• Prepare proposals, contracts, invoices, and other business documents;
• Operate, secure, maintain, and improve our website and services;
• Detect and prevent security incidents, fraud, misuse, and other unauthorized activities;
• Communicate relevant service, company, or industry information where you have consented or where otherwise permitted by law;
• Meet contractual, accounting, tax, regulatory, and legal requirements; and
• Exercise or defend MicrowaveSoft’s legal rights.

We limit the collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

Consent

Where required by law, MicrowaveSoft obtains consent before collecting, using, or disclosing personal information.

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to respond to a request or provide certain services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Protect the website against security threats;
• Remember user preferences;
• Understand website traffic and performance; and
• Improve the website and user experience.

Essential cookies may operate automatically because they are required for the website to function. Where required, analytics, advertising, or other non-essential cookies will be activated only after you provide consent.

You can manage non-essential cookies through the website’s cookie settings or your browser. Disabling certain cookies may affect website functionality.

MicrowaveSoft will identify the specific analytics, advertising, and third-party technologies used on the website through its cookie banner or cookie settings panel.

When We Share Information

MicrowaveSoft does not sell or rent personal information.

We may disclose information to:

• Employees, contractors, consultants, and representatives who require it to perform their duties;
• Website hosting, cloud, email, analytics, cybersecurity, customer-management, and IT service providers;
• Satellite operators, technology providers, telecommunications carriers, installation partners, and other suppliers involved in responding to or fulfilling a request;
• Professional advisers, including lawyers, accountants, insurers, and auditors;
• Government, regulatory, law-enforcement, or judicial authorities when disclosure is required or permitted by law; and
• A purchaser, successor, or adviser involved in a proposed or completed corporate transaction, subject to appropriate confidentiality requirements.

Service providers are authorized to access personal information only as necessary to perform their services and are expected to protect it appropriately.

International Processing and Transfers

Because MicrowaveSoft operates in international satellite, broadcasting, and telecommunications markets, personal information may be processed or stored outside Quebec or Canada.

Information handled outside your jurisdiction may be subject to the laws of the country where it is processed. Before communicating personal information outside Quebec, MicrowaveSoft will undertake any assessment and contractual measures required by applicable privacy law.

Retention and Destruction

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, contractual, accounting, security, and legitimate business requirements.

When information is no longer required, it will be securely destroyed or, where legally permitted, anonymized in accordance with applicable requirements.

Security

MicrowaveSoft uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These measures may include access controls, authentication, encryption, backups, security monitoring, employee confidentiality obligations, and controlled retention and destruction procedures.

No website, communication method, or information system can be guaranteed to be completely secure. You should therefore avoid transmitting sensitive information through unsecured email or public website forms.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Withdraw consent where processing is based on consent;
• Request information about how your information has been used or disclosed;
• Request that certain information be deleted or that dissemination cease, where legally applicable;
• Request that computerized personal information be provided in a structured and commonly used technological format, where legally applicable; and
• Submit a concern or complaint regarding our privacy practices.

We may need to verify your identity before responding. Certain information may be withheld where access is restricted or prohibited by law.

Marketing Communications

Where permitted by law, MicrowaveSoft may send business or promotional communications concerning its services.

You may unsubscribe using the instructions included in the communication or by contacting us. Even after opting out of promotional communications, you may continue to receive necessary transactional, contractual, technical-support, or security communications.

Children’s Privacy

The MicrowaveSoft website and services are intended for businesses and adult users. We do not knowingly collect personal information from children through the website.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Third-Party Websites

Our website may link to websites operated by partners, satellite operators, technology providers, or other third parties. MicrowaveSoft does not control and is not responsible for the content, security, or privacy practices of third-party websites. You should review their privacy policies before providing personal information.

Privacy Officer and Contact Information

The person holding the highest authority within Microwave Soft Inc. acts as the person responsible for the protection of personal information unless this responsibility has been delegated in writing.

Questions, requests, and privacy complaints may be directed to:

Changes to This Policy

MicrowaveSoft may update this Privacy Policy to reflect changes in its website, technologies, business practices, or legal obligations.

The current version will be published on this page with its latest revision date. Where required, material changes will be brought to users’ attention through an appropriate notice.